Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be replied to within maximum one hour after the trouble ticket or email was submitted. If your issue requires further assistance from an administrator, we will forward the support ticket or the email to the person on duty, without delay and will leave a note to let you know that more time will be needed for discovering a solution. Furthermore if you make use of the Optional Admin Services package, all of the server management tasks included there will be performed whenever you want.
An Excellent Client Support Service
Our tech support team will be at your disposal 24–7 should you need assistance working with our Site Control Panel or with any of the apps that we pre–install for your convenience on the server. Furthermore if you require help with the daily admin tasks on your dedicated hosting server, you can have a glance at our Optional Admin Services package, that includes backup hard drive space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
We have provided our Site Control Panel with an elaborate knowledgebase, which offers exhaustive explanations of all its features and functions. Also, we have created detailed video tutorials that will further demonstrate to you how to carry out a given task or troubleshoot a common problem. All the how–to articles and the tutorial videos are readily reachable from every section of the Site Control Panel through the Videos and Help buttons situated in the upper right corner.