The customer support that you can receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with a current account. Prompt and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting provider and not from a reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them directly, it is quite possible that you will wait for a couple of days in order to receive a response to any query, thus your web sites may remain offline for quite a while. However, a supplier which offers numerous means of communication and has a technical support team available any time will assist you to right away and help you minimize or totally avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all our cloud hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail. In case you already have an account, you are able to open a support ticket in addition to the other three ways of contact. You're able to pick the best way to contact us depending on where you are or what equipment you are using. We can easily assist you for more or less any hosting-related question that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you purchase a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you pick the perfect package or supply you with details about our servers, in order to confirm whether the system requirements for your websites are met. If you're a current client, you also have the option to get in touch with us via electronic mail or via our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We warrant that when you use these two methods of contact, you'll get an answer within less than an hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other service providers, even big ones, you will be able to compare the reply time since it ordinarily takes an entire day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

If you get a VPS server from our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an active customer and you need assistance with a technical issue which requires more time to investigate or resolve, you're able to open a support ticket from your billing account or you will be able to send an e-mail and we will take care of the problem and send you a response within 1 hour. The reply time is warranted 24/7, including holidays and weekends, yet for many issues it takes less than 30 mins to get assistance. Our support service covers the VPS as well as all of the pre-installed software it features, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

We know how important it is to get well-timed support in general, let alone when you run a whole server, so each and every dedicated server that we offer includes 24/7 support with one-hour reply time warranty regardless of the situation. This service is free of cost for all difficulties with your server or the software that was installed from our admins during the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you could send an e-mail, and the actual response time for either rarely surpasses 30 minutes since we have admins available 24 / 7. In case you want general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you can use our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through your billing Control Panel.