In case you’ve got a site, a problem might always surface and it doesn’t automatically have to be associated with the web hosting service itself. For example, something could go wrong when you bring a web-based app up to date or some vital data might be edited or erased by accident. No matter what the nature of the problem is, you’ll have to contact the respective client care staff and request them to retrieve a backup or to help you resolve the problem that you are encountering. How promptly they will do this will determine how much time your sites will be unreachable. For some sites such as social networks or e-shops, a protracted inaccessibility can too often mean losing clients and money. Therefore, it’s vital to use the services of a web hosting company that provides not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud plans come bundled with a one-hour response guarantee, which means that no matter what inquiry or obstacle you might have, we will always be there to assist you. In reality, it rarely takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both technical and sales matters. Our help desk staff reps will be at your disposal 24-7, even on weekends and legal holidays, so you will get swift assistance anytime you need it. We realize precisely how priceless time can be, so by the time we answer your email or support ticket, we’ll have examined the matter and, if we haven’t solved it, we will provide you with more information about what you need to do on your end – when the situation necessitates this. With our support services, you can be sure that there will be someone to help you immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support team reps will be at your disposal all the time and they will reply to any support ticket that you send from your web hosting Control Panel within maximum one hour. The ticket response time is guaranteed regardless of whether you have a general inquiry connected with your semi-dedicated server or you encounter a certain predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week, 365 days a year to handle any billing, technical or general issue. If you get in touch with us about anything that’s within our power, we will resolve it before we answer, which goes to say that you will not have to wait around for hours or days while the problem lingers. In case there is something that you have to do on your end, we’ll provide you with the needed information – what workable solutions to try, what actions to take, etc.