A live chat is one of the many channels of communication supplied by some web hosting companies as part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a phone call with a representative. What's more, if the trouble that you have needs some time to be investigated and taken care of, you can do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can use a live chat assistance service totally free as long as you have Internet access even when your web hosting supplier is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we offer for all our cloud plans, we have live chat support which is available all the time, even on holidays. You can get in touch with us no matter if you already own an account or not, since we will assist you with almost anything, ranging from supplying you with basic information regarding our services in case you aren't our client yet and you're considering to purchase one of the packages, to helping you with creating an e-mail account in an e-mail client. Part of the problems are more complex and time-consuming, therefore you'll need to take advantage of the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on weekends and holidays. It's the perfect way to find out more about our Linux semi-dedicated servers in case you do not have an account yet or to get a problem resolved in case you're a customer and our customer support representatives will help you in real time regardless of the time of the day you join our chat. In case you are hesitating which plan is more suitable for your web sites, in case you need advice whether you need a particular upgrade and how to order it or when you have troubles installing an e-mail account on your computer system, you will be able to get in touch with us and we'll supply you with the needed details at once. The live chat is accessible even after our phone lines are off for the day, so when you have an account with us, you can be certain that you'll always receive quick help with any question or problem that shows up.