A ticketing system is the most common correspondence channel that web hosting providers offer to their clients. It is most often part of the billing account and is the best way to solve a problem that takes a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all comments contributed by either party will be kept in one location in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you will need to sign in and out of at least two accounts to perform a certain procedure or to touch base with the hosting company’s support team. In case you want to administer a couple of domain names and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Additionally, it may take a significant length of time for the provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud plans feature an integrated support ticket system, which is part of our custom-built Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the same location – payments, website files, emails, tickets, etc., avoiding the need to sign in and out of different systems. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks without having to leave your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informational articles, which will provide you with more information and which may help you solve any particular problem even before you post a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more efficient to manage everything in one place, which is why we’ve integrated a support ticket system into the custom Hepsia Control Panel, which comes with every semi-dedicated server package. This will enable you to handle the correspondence with our support team together with your disk space, which goes to say that you won’t need to memorize additional log-on credentials for some other admin dashboard. You will be able to send a new ticket or to check the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Moreover, you can go through older tickets using a clever search function or take a look at applicable knowledgebase articles, which provide solutions to commonly faced complications. The integrated ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to assist you.