Integrated Ticketing System in Cloud Hosting
Our cloud plans feature an integrated support ticket system, which is part of our custom-built Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything related to the hosting service itself in the same location – payments, website files, emails, tickets, etc., avoiding the need to sign in and out of different systems. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks without having to leave your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informational articles, which will provide you with more information and which may help you solve any particular problem even before you post a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one place, which is why we’ve integrated a support ticket system into the custom Hepsia Control Panel, which comes with every semi-dedicated server package. This will enable you to handle the correspondence with our support team together with your disk space, which goes to say that you won’t need to memorize additional log-on credentials for some other admin dashboard. You will be able to send a new ticket or to check the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Moreover, you can go through older tickets using a clever search function or take a look at applicable knowledgebase articles, which provide solutions to commonly faced complications. The integrated ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to assist you.